Frequently Asked Questions
Is there a minimum order limit?
The minimum order is $20. For any amount below the minimum, the same charges will apply.
Do I need a phone number and email address to register?
Yes, we will need your phone number to contact you for collection and delivery and we will send you the bill via email.
What is the turnover time?
Standard process takes 4 working days excluding collection day, if the garments are ready before the preferred delivery date, our driver will contact you accordingly to arrange early delivery.
What is Load Wash?
Washed, tumble-dried and folded.
What is included in Laundry option?
Washing, drying, folding, ironing.
What is Dry cleaning?
Dry cleaning is a no-water cleaning method that is ideal for fabrics that need extra care and can not be washed or tumble-dried.
Can you get a stain out for me?
Let Big Mama know about a stubborn stain in the order note or inform our driver during collection, and we will do our best to get rid of the stain. However, some stains can be a pain, even for the experts. So we can not guarantee anything in certain cases.
Will my garments be hung out to dry?
Each order gets its own washer and dryer.
How much should my Load Wash order weight?
Your laundry is weighed when dry. To give you a rough idea, 1 kg equals to around 2 pants, or 4 short dresses or 15 shirts of men.
Where will I find the itemized bill?
Head to “My Order” section and you will find a summary of all your latest orders. Click on the order to view the itemized bill. We will also send you the bill on your registered email address.
How do I pay?
To make your life easier, we allow you to either pay cash on delivery or use Paynow/Credit Card for a cashless transaction.
I selected my credit card as payment method for an order, but I changed my mind and want to pay by cash.
Simply go to “My Order” section and click on the order to change the payment method.
Is there any pick-up or delivery fee?
No! Pick-up and delivery is completely free for all orders worth $40 and above.
How do I update or change my account information?
Click on “My Account” section and you can update everything from your name and your email to your phone number.
How do I enjoy first online order discount?
There is no action needed from your end, the discount will be automatically be applied in your order.
How do I use a discount voucher?
You will be able to select the voucher after selecting the payment method.
How do I top up credit?
You will be able to see the top up option while selecting the payment method.
What are day, night and blackout curtains?
– Day curtains are lightweight, translucent and are also designed from light or strong coloured materials. – Night curtains are usually heavy weight or in other words they are heavy lined, opaque and are of dark coloured materials. – Blackout curtains are usually made of polyester and thicker fabric to block off sunlight.
How do I weigh my curtains?
Our laundry centre will weigh them to finalise the weight/quantity once we receive it.